Last updated: June 2026
1. Who We Are
RELO Group UK is a company registered in England and Wales. We operate two divisions — RELO Training and RELO Wind — providing lifting operations training and offshore wind workforce solutions respectively.
Our registered address is: Sankey Valley Industrial Estate, Off Junction Lane, Newton-le-Willows, WA12 8DN.
If you have any questions about this policy or how we handle your data, please contact us at info@relo-group.com.
2. What Data We Collect
We may collect the following personal data when you interact with our website or services:
- Contact information — your name, email address, phone number and company name when you submit an enquiry through our contact form or Knowledge Hub download gate.
- Enquiry details — the content of messages you send us, including your training or workforce requirements.
- Usage data — information about how you use our website, including pages visited, time spent and referring sources, collected via analytics tools.
- Cookie data — data collected through cookies placed on your device when you visit our website. See Section 7 for details.
We do not collect sensitive personal data (such as health information, ethnicity or financial data) unless you voluntarily provide it in the context of a training or workforce enquiry.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the information or services you have requested.
- To send you information about our training courses, upcoming dates, and industry resources where you have consented to receive this.
- To process course bookings and manage our client and candidate relationships.
- To improve our website and understand how visitors use it.
- To comply with our legal obligations.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent — where you have explicitly opted in to receive marketing communications or agreed to our cookie policy.
- Legitimate interests — where we have a legitimate business interest in processing your data, such as responding to enquiries or improving our services, and this interest is not overridden by your rights.
- Contract — where processing is necessary to fulfil a contract with you, such as delivering a training course you have booked.
- Legal obligation — where we are required to process data to comply with a legal requirement.
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes set out in this policy:
- Enquiry and contact form data is retained for up to 2 years from the date of last contact.
- Course booking and candidate records are retained for up to 6 years in line with our contractual and legal obligations.
- Marketing consent records are retained until you withdraw consent.
- Website analytics data is retained in accordance with the settings of the analytics platform used.
After the relevant retention period, your data is securely deleted or anonymised.
6. Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with:
- Service providers — third-party suppliers who assist us in operating our website and delivering our services, such as hosting providers, email platforms and CRM systems. These providers are contractually required to handle your data securely and only for the purposes we specify.
- Regulatory bodies — where we are legally required to share information, for example with CITB or CPCS in connection with course registrations and card applications.
- Professional advisers — such as accountants or legal advisers where necessary.
All third parties we work with are required to respect the security of your personal data and to treat it in accordance with UK data protection law.
7. Cookies
Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience. We use the following types of cookies:
- Strictly necessary cookies — required for the website to function and cannot be switched off.
- Analytics cookies — used to collect anonymous information about how visitors use our website, such as which pages are visited most often. We may use tools such as Google Analytics for this purpose.
- Marketing cookies — used to track visitors across websites in connection with advertising campaigns, such as Meta Pixel. These are only placed with your consent.
You can control and manage cookies through your browser settings. Withdrawing consent for non-essential cookies will not affect your ability to use our website. For more information about cookies, visit allaboutcookies.org.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct inaccurate or incomplete data.
- Right to erasure — you can ask us to delete your personal data in certain circumstances.
- Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
- Right to data portability — you can request your data in a structured, machine-readable format.
- Right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis.
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@relo-group.com. We will respond within one month. You will not be charged for making a request.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS and access to personal data is restricted to authorised personnel only.
While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately.
10. Links to Other Websites
Our website may contain links to third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
- Email: info@relo-group.com
- Phone: 01925 387 200
- Post: RELO Group UK, Sankey Valley Industrial Estate, Off Junction Lane, Newton-le-Willows, WA12 8DN
